Service Agreement

Last updated: February 2026

This Service Agreement governs your use of GPU Lab, LLC's ("Company," "we," "our," or "us") GPU memory upgrade and repair services. By submitting equipment for service, you ("Customer") agree to be bound by these terms.

• Customer will ship computer equipment for 3rd-party memory upgrade to Company, insured, with tracking and signature required.
• Customer acknowledges that they are the sole owner of all equipment submitted and have full authority to authorize this service.
• Within 5 business days after receipt, Company will determine if the video cards are eligible for a requested memory upgrade.
• If the inspection shows that the cards are not eligible for a memory upgrade, Company will ship them back at the Customer's expense. Customer shall provide payment for return shipment within 5 business days of rejection.
• Company reserves the right to refuse service on equipment that is damaged, previously modified, counterfeit, or otherwise unsuitable for upgrade services, as determined in Company's sole discretion.
• If Company confirms that the submitted units are eligible for a memory upgrade, Company will advise Customer accordingly and proceed with the memory upgrade on each video card.

• A typical memory upgrade cost ranges from $1,099.00 to $1,499.00 per card. Bulk order rates may apply.
• A deposit may be required before work commences, as specified in the service quote.
• Upon completion of work, Company will submit an invoice to Customer. Cost of return shipping/insurance charges will be added to the invoice.
• Payment in full as indicated in the invoice must be submitted within five (5) business days of receipt of the invoice by Customer.
• We accept major credit cards, bank transfers, and approved business accounts.
• Payment processing fees charged by Stripe or PayPal (typically 3-3.5%) must be covered by the customer. These fees are waived when using check, bank transfer, or bitcoin payments.

• A typical completion of a memory upgrade varies depending on the number of submitted units, and could range from 5 to 15 business days on average.
• At times a longer period may be necessary, depending on parts availability, supply chain issues, or other circumstances beyond Company's control.
• Company will test the upgraded video card and provide a validation of qualifying assurance to Customer once the memory upgrade is complete and cards have successfully passed stress-testing qualifications.
• Upon cleared payment as indicated in the invoice, Company will ship the upgraded video card(s) back to Customer.
• Company is not responsible for damages done to equipment while in transit. Customers are advised to insure equipment for the full replacement value while it is in transit.
• It is the parties' understanding that the equipment is used by Customers or other consumers for personal, and not for business use, and the Customers waive any claims for consequential, liquidated, or any and all other damages which might ensue from the equipment use after the completed upgrades by the Company.

Workmanship Warranty

Company guarantees the working condition of the memory upgrade for ninety (90) days from the date of receipt by Customer (the "Warranty Period"), excluding any damage to equipment while in transit. This warranty covers only defects arising from Company's rework process, such as:

• Defective solder joints attributable to Company's BGA rework process, and
• Non-catastrophic PCB component failures directly caused by Company's rework process (e.g., lifted pads, damaged passive components, trace damage).

If the upgrade fails within the Warranty Period due to a covered defect in Company's workmanship (and not due to damage in transit or Customer misuse, including but not limited to physical damage, power surge, improper cooling, overclocking beyond manufacturer specifications, or abnormal wear), Company will repair or replace the upgrade at no charge to Customer.

Component Condition Disclosure

Customer Inspection Obligation

Customer shall inspect all returned equipment and perform reasonable functional testing within five (5) business days of delivery ("Inspection Period"). Customer must report any defects, damage, or non-conformance to Company in writing within the Inspection Period. Failure to inspect and report within this time frame shall constitute acceptance of the equipment in satisfactory working condition, though it shall not waive Customer's rights under the 90-day Workmanship Warranty for latent defects that could not have reasonably been discovered during initial inspection.

Warranty Exclusions

The following are expressly excluded from warranty coverage:

• Catastrophic PCB failure that destroys the donor GPU die and/or memory chips, including but not limited to electrical short circuits, power delivery failures, or thermal events that render the GPU die or memory chips non-functional;
• Inherent component degradation of harvested GPU dies or memory chips due to age, prior use, or silicon-level defects (e.g., memory channel failures developing on the GPU die);
• Any failure occurring after the 90-day Warranty Period, regardless of cause, unless Customer purchased extended warranty if offered by Company;
• Physical damage from mishandling, accidents, or environmental factors;
• Damage from power surges, improper cooling, or overclocking beyond manufacturer specifications;
• Damage to equipment while in transit.

This warranty constitutes Customer's sole and exclusive remedy. Customer expressly acknowledges that the distinction between a workmanship defect (covered) and an inherent component failure (not covered) shall be determined by Company in good faith, and Company will provide Customer with a written explanation of any warranty claim determination upon request.

Manufacturer Warranty Notice

Customer understands that the upgrades provided by Company may void manufacturer warranties for this equipment. Company does not assume any liability or warranty in the event that the manufacturer warranties are voided. Customers expressly waive all claims against the Company for any modifications to the original equipment or data that are incidental to the technical services rendered by the Company. The liability of the Company is strictly limited to those damages to this equipment that are due to negligence on the part of the Company if any, while services are being rendered.

No Refunds After Shipment

Except as expressly provided under the Workmanship Warranty, no refunds, credits, or chargebacks shall be issued after upgraded equipment has been shipped to Customer. Customer's sole remedy for covered defects is repair or replacement as set forth in this agreement.

Third-Party Actions

Customer acknowledges that third-party actions beyond Company's control, including but not limited to manufacturer driver updates, firmware changes, software compatibility modifications, feature deprecation, device support restrictions, or end-of-life decisions by NVIDIA or any other hardware or software vendor, are expressly excluded from warranty coverage and shall not entitle Customer to any refund, credit, repair, or other remedy under this agreement. Company makes no representations or guarantees regarding ongoing driver support, software compatibility, or feature availability for upgraded equipment.

• Company's total liability for any and all claims arising from this agreement, whether in contract, tort, or otherwise, shall not exceed the total amount paid by Customer for the services performed.
• Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of use, or business interruption.
• Customer acknowledges that video card memory upgrades are modification services that involve inherent risks and that results cannot be guaranteed.
• Customer accepts all risks associated with the modification of their equipment, including the risk of total loss of the video card as described in this agreement.

Proprietary Processes

Customer acknowledges that Company's upgrade techniques, rework procedures, tooling configurations, temperature profiles, testing methodologies, and related know-how constitute proprietary trade secrets of Company. Customer agrees not to reverse-engineer, photograph, video-record, document, or otherwise attempt to ascertain, replicate, or disclose Company's proprietary processes, whether through examination of upgraded equipment or by any other means.

Non-Disclosure

Customer shall not disclose Company's proprietary technical information, including but not limited to process details, component sourcing strategies, supplier identities, or internal testing procedures, to any third party without Company's prior written consent. This obligation survives termination of this agreement and shall remain in effect for a period of three (3) years from the date of this agreement.

Permitted Disclosures

Nothing in this section shall prevent Customer from: (a) disclosing that their equipment was upgraded by Company; (b) sharing performance benchmarks, test results, or general specifications of the upgraded equipment; or (c) providing a general description of the upgrade service for the purpose of resale or transfer of the equipment.

Equipment not claimed within 60 days after completion notification will be considered abandoned. Company may dispose of such abandoned equipment.

Company shall not be liable for any delay or failure to perform its obligations under this agreement to the extent that such delay or failure is caused by events beyond Company's reasonable control, including but not limited to:

• Natural disasters, pandemics, government actions or restrictions,
• Export or import controls, trade sanctions,
• Armed conflict, labor disputes, supply chain disruptions,
• Component shortages, carrier delays, or failures of third-party suppliers.

Company will notify Customer of the force majeure event and its expected duration. If a force majeure event delays performance by more than sixty (60) days, either party may terminate this agreement upon written notice, and Customer shall be entitled to a refund of any amounts paid for services not yet rendered, less reasonable costs already incurred by Company.

Governing Law and Jurisdiction

This agreement is governed by the laws of the State of Michigan. In case of a dispute, claim, or controversy, the Customers expressly consent to jurisdiction and venue of the State of Michigan.

Dispute Resolution

In the event of any dispute arising out of or relating to this agreement, the parties agree to first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days following written notice of the dispute. If the dispute cannot be resolved through negotiation, the parties agree to submit the dispute to mediation. The mediation shall take place in Ingham County, Michigan. The mediation's decision shall be final and binding, and accepted by the parties as the final resolution of a dispute.

Small Claims Exception

Notwithstanding the foregoing, either party may bring an action in small claims court in Ingham County, Michigan, for disputes within the jurisdictional limits of such court.

• Entire Agreement: This agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral.
• Severability: If any provision of this agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
• Amendment: This agreement may not be modified or amended except by a written instrument signed by both parties.
• Notices: All notices required or permitted under this agreement shall be in writing and shall be deemed delivered when sent by email to the addresses specified in this agreement, or by certified mail, return receipt requested.

GPU Lab, LLC

2843 E. Grand River Ave, PMB 139

East Lansing, MI 48823-6722

Tel: +1 (734) 489-1636

Email: [email protected]